Security & Guest Assistance

 Now hiring security personnel. To pick up an application, please visit the security window located on the Street Level of the
Gallery Building below GameWorks or call 859-581-9000.


We call our security officers "Guest Assistance Personnel." They walk all areas of the property as well as monitor activity in common areas via security cameras. They respond to your requests for assistance from the Call for Assistance stations located throughout the property.

Our Call For Assistance stations are illuminated from above by a blue light and are welcome for your use if you simply have questions about how to get from one place to another or need assistance of any kind. Pressing the button on the Call For Assistance box will connect you by voice with Newport on the Levee's Security Office.

Our Guest Assistance Personnel are many in number and are committed to making your visit with us a pleasant one. They are here to help you with minor inconveniences you may encounter as well as assist you, and our tenants, in matters of health and safety.

If you see or experience anything you consider to be unusual or unsafe, we request that you report it immediately to our Security/Guest Assistance Personnel so we can address the issue quickly. To report something, please use the Call for Assistance station; contact a Guest Assistance team member you see; or, telephone the Security Office, 24 hours a day, at (859) 581-9000.

Lost Vehicle

Our Guest Assistance Personnel are ready to assist you in the event you need help locating your parked vehicle.

Lost Children

Our Guest Assistance Personnel will immediately help whenever a child is reported lost while visiting Newport on the Levee. Please notify a Guest Assistance team member in uniform, use one of the Call for Assistance stations, or telephone our Security Office at (859) 581-9000.

Escort to Vehicle Services

Contact the Security Office in person, by telephone at (859) 581-9000, or by using any Call For Assistance box on the property.

Guest Assistance Telephone

Greg Moore: Guest Services Manager: (859) 815-1388 (Monday-Friday 9:00-5:00) 
For all other guest experience questions outside office hours call (859) 291-0550 x2